Your Rakuten Hand should support eSIM
Let's ensure it's not restricted to any specific carrier or network.
- Access your Rakuten Mobile account.
- Check your device information section.
- Look for a mention of "SIM lock" or "SIM unlock status".
If "unlocked" or "no SIM restrictions" is displayed, your device is eSIM compatible.
Please note, certain carriers may have policies preventing unlocking within the initial six months of use.
*eSIM support is only available in Japan and certain regions.
- Devices originating from China, Hong Kong, and Macao do not support eSIM functionality.
- Please contact your carrier or device manufacturer to confirm that your Rakuten device is eSIM-capable.
