eSIM Frequently Asked Questions (FAQ)

Once you have scanned the QR code on your phone, your eSIM will be activated and your data plan will begin.
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Please note that you will not receive a new number. You can continue to receive calls or make calls yourself using your usual number.

It is not possible to extend or renew the data plan of your eSIM. However, an alternative would be to purchase an additional eSIM card, which can be easily delivered worldwide via email.

On the following page you will find all the devices that are compatible with TurkSIM eSIM. > eSIM Compatible Devices

After you make a purchase, we will send you an email with a QR code. We recommend that you set up the eSim on your phone before your trip. Once the QR code is displayed on your device, you can scan it by going to Settings > Mobile data > Add data plan.

Your smartphone will allow you to name the new data plan and distinguish it from your regular plan. You can always choose between the different plans and services. Please keep your regular provider's connection before your trip and connect it for all calls and services.

When you arrive, simply activate data roaming on your smartphone and select the line you set up earlier. For more information on how to set up your eSIM, please refer to the iOS and Android user guide and the enclosed eSIM manual.

The use of eSIM allows access to mobile data only and does not include a local number for receiving or making calls or messages.

You can check your data consumption either by viewing "Data roaming usage" in your phone's settings or by accessing the data usage statistics in our web app under the "My eSIMs" section.

Yes, you can use the data volume of your eSIM on other devices. To do this, create a personal hotspot on your device.